FAQ

Frequently Asked Questions

How long does shipping take?
All orders are processed within 24-48 hours. Estimated delivery time for orders shipped within the United States is 7-12 business days with tracking provided. Delivery times are estimates and may vary due to carrier delays or high demand.

Will I receive tracking information?
Yes. Once your order ships, you will receive an email with your tracking number. Please allow up to 24-48 hours for tracking to become active in the carrier's system.

Can I change my shipping address?
Please contact us immediately at support@wearsona.com after placing your order. If your order has not been shipped yet, we may be able to update your address.

Can I cancel my order?
You can request cancellation within 12 hours of placing your order. Once your order has been shipped, it can no longer be cancelled. Contact support@wearsona.com with your order number.

My product arrived damaged or defective. What should I do?
Contact us within 7 days of delivery at support@wearsona.com. Please include your order number and a clear photo/video of the issue. We will send a free replacement or issue a full refund.

Can I return my product?
Yes, we offer a 30-day money-back guarantee. The item must be unused, unactivated (safety cap on), and in original packaging. For safety reasons, used stun devices cannot be returned. Contact us first to receive return instructions.

Do you ship internationally?
Currently we only ship within the United States due to lithium battery and stun device legal restrictions. International orders may be cancelled and refunded.

Are there any restrictions?
Yes. You must be 18+ to purchase. We do not ship to P.O. Boxes, APO/FPO, Hawaii, Alaska, or to states where stun devices are restricted (HI, RI, IL, CT, etc.). Please check your local laws before ordering.

How can I contact Wearsona?
Email us at: support@wearsona.com
We aim to respond within 24 hours, Monday - Friday.